Effective Date: July 2026
Last Updated: July 2026
At The Hanger, we strive to provide a seamless venue booking experience. Please read our Refund & Cancellation Policy carefully before confirming your booking.
1. Booking Confirmation
Your booking is confirmed only after:
- Payment of the required booking amount or advance.
- Confirmation from The Hanger team via email, phone, or WhatsApp.
- Acceptance of the booking terms and conditions.
2. Cancellation Policy
Cancellation 15 Days or More Before the Event
- Full refund of the booking amount (excluding any applicable payment gateway or processing charges).
Cancellation Between 7–14 Days Before the Event
- 50% of the booking amount will be refunded.
Cancellation Less Than 7 Days Before the Event
- No refund will be issued.
3. Rescheduling
If you wish to reschedule your booking:
- Requests must be made at least 7 days before the scheduled event.
- Rescheduling is subject to venue availability.
- Only one complimentary rescheduling request is permitted.
- Additional changes may incur administrative charges.
4. Refund Processing
Approved refunds will be processed:
- Within 7–10 business days after approval.
- Using the original payment method whenever possible.
Actual processing times may vary depending on your bank or payment provider.
5. Non-Refundable Charges
The following charges are non-refundable:
- Payment gateway or transaction fees
- Administrative or processing charges (if applicable)
- Customized event setup costs already incurred
- Third-party vendor charges arranged specifically for your event
6. Cancellation by The Hanger
If The Hanger is unable to host your booking due to unforeseen circumstances such as:
- Natural disasters
- Government restrictions
- Safety concerns
- Venue maintenance
- Events beyond our reasonable control
You may choose either:
- A full refund, or
- Rescheduling your booking to another available date without additional venue charges.
7. No-Show Policy
If the customer does not arrive on the scheduled booking date without prior notice:
- The booking will be treated as a no-show.
- No refund or credit will be provided.
8. Event Modifications
Minor changes to event timing, attendee count, or room setup should be requested in advance.
Additional services, equipment, or extended booking hours may result in extra charges.
9. Force Majeure
The Hanger shall not be held liable for delays, cancellations, or interruptions caused by circumstances beyond our reasonable control, including but not limited to:
- Floods
- Earthquakes
- Fire
- Pandemic or epidemic restrictions
- Government regulations
- Civil disturbances
- Power outages
- Other unforeseen events
10. Contact Us
For cancellations, refund requests, or booking modifications, please contact us:
The Hanger
Address:
Pop Up Space, Road No. 12, Banjara Hills, Hyderabad – 500028
Phone:
+91 97699 31131
Email:
info@thehangerpopupspace.com
Important Note
By confirming a booking with The Hanger, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy. We recommend reviewing this policy before making any reservation to ensure a smooth booking experience.
